Refunds and cancellation

How billing works

Payments are charged by Polar, not by a card form on typefolio.app. Invoices, VAT where Polar collects it, payment method, and cancellation live in Polar’s customer portal (Settings → Manage billing in the app).

Trials and cancellation

If checkout includes a free trial, cancel in the portal before the trial ends to avoid the first charge. After you are paying, cancel any time; you keep paid features until the end of the current period. Launch grandfathering applies only while that subscription stays active.

Refunds

Digital subscriptions are generally non-refundable once a paid period has started, except where Polar’s policy or UK consumer law requires otherwise (for example a fault we cannot fix, a duplicate charge, or a cooling-off right that still applies to your purchase).

If you believe a charge is wrong, email hello@typefolio.app with the account email and Polar receipt. We will look at Polar’s records and request a refund through Polar when it is justified. Polar’s own refund timelines apply to the card.

Account deletion

Deleting the Typefolio account cancels the Polar subscription we can cancel for that user and removes library files we store. It does not automatically reverse a charge Polar already captured; use the portal or email us if you also need a refund review.